RETURN & EXCHANGE POLICY

This Return & Exchange Policy ("Policy") governs all purchases made through www.ethikonline.com and applies to products sold by Knoskin Fashions Private Limited. ("Ethik", "Company", "we", "our", or "us").

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy.

1. RETURN & EXCHANGE ELIGIBILITY

Customers may request a return or exchange within seven (7) calendar days from the date of delivery.

To qualify for a return or exchange, the product must:

• Be unused, unworn, and in its original condition.

• Be free from stains, scratches, creases, odours, damage, or any signs of wear and tear.

• Be returned with the original shoe box, packaging, invoice, tags, dust bags (if applicable), and all accessories received with the order.

• Not have been altered, repaired, cleaned, or modified in any manner.

• Be returned in accordance with the procedure prescribed under this Policy.

The Company reserves the right to reject any return or exchange request that does not satisfy the above eligibility criteria.

Please Note: Returns and refunds are not applicable on products purchased under any offer, sale, coupon, or promotional scheme, unless otherwise specified by the Company.

2. RETURN PROCESS

To initiate a return, customers must contact our Customer Support within seven (7) calendar days from the date of delivery or visit our website and initiate the return process.

Once the return request is approved:

• We will arrange a reverse pickup from the delivery address mentioned on the invoice.

• If the pickup address has changed, customers must notify our Customer Support before the pickup is scheduled.

• If reverse pickup service is unavailable in a particular location, customers may be required to self-ship the product to our warehouse.

Customers opting to self-ship the product are advised to use a reputed courier service with shipment tracking. Knoskin Fashions Pvt. Ltd. shall not be responsible for parcels lost or damaged before they are delivered to our warehouse.

Once the reverse pickup is completed, the returned product generally takes 5–7 working days, and in some cases 10–12 working days, to reach our warehouse, depending upon courier serviceability and transit timelines.

After receipt at our warehouse, the returned product will undergo a Quality Check (QC), which is generally completed within 3–5 working days.

The QC process includes inspection of the returned product, packaging, accessories, and overall condition to determine eligibility for return, exchange, replacement, Store Credit, or refund.

3. REFUND POLICY

Upon successful completion of the Quality Check, eligible returns shall be processed as follows.

A. Customer-Initiated Returns

Customer-initiated returns may include:

• Change of mind

• Size issue

• Style or colour preference

• Ordering the wrong product

• Any other customer preference

For eligible customer-initiated returns, the refund amount shall be issued as Store Credit/Coupon Code by default.

Store Credit

Store Credit:

• May be redeemed only on www.ethikonline.com.

• Is non-transferable.

• Cannot be exchanged for cash.

• May be used partially until the available balance is exhausted.

• Shall remain valid for 12 months from the date of issue.

If the customer specifically requests a refund to the original payment method (Bank Account/Card/UPI) instead of Store Credit, a nominal ₹99 processing fee shall be deducted from the refundable amount towards reverse shipping, logistics, payment gateway, and administrative processing charges.

COD charges are non-refundable and will be deducted separately in addition to the processing fee.

Store Credit or Bank Refund, where applicable, shall be processed within 5–7 working days after successful completion of the Quality Check.

B. Company-Attributable Issues:

Where the return arises due to an issue attributable to Knoskin Fashions Pvt. Ltd., including but not limited to:

• Incorrect product dispatched

• Verified manufacturing defect

• Defective product received

• Wrong size shipped by the Company

• Any other error determined by the Company to be attributable to us

The processing fee shall not apply.

Based upon the findings of the Quality Check and internal inspection, the Company may provide one of the following remedies, as applicable:

• Replacement

• Repair

• Store Credit

• Refund to the original payment method

Nothing contained in this Policy shall limit any rights available to customers under applicable law.

4. EXCHANGE POLICY (exchanges are subject to stock availability)

Customers may request an exchange within seven (7) calendar days from the date of delivery.

Exchange requests may be made for the following, subject to stock availability:

• Size change

• Color change

• Style change

• Wrong product received

• Verified manufacturing defect

• Damaged product received

Exchange Process

• Reverse pickup shall be arranged by the Company wherever serviceable.

• Customers must ensure that the product is packed securely before handing it over.

• Customers are advised to take photographs of the packed parcel before handing it over to the courier partner.

• Upon receipt at our warehouse, the product shall undergo Quality Check.

• Once the QC is successfully completed, the Company shall communicate the tentative dispatch timeline (TAT) for the replacement product.

• If reverse pickup is unavailable, customers may be required to self-ship the product.

All exchanges are subject to stock availability at the time of processing.

In case an exchange is requested for the second time for the same order, a nominal shipping charge will be applicable based on the delivery location/address. If a refund is approved in exceptional cases, the applicable shipping charges for the second exchange will be deducted from the refundable amount.

5. PROMOTIONAL OFFERS & COMBO PURCHASES

For promotional offers, bundled purchases, and combo offers, including Buy 1 Get 1 offers, the higher-priced product shall be treated as the billed product unless otherwise specified.

Where only part of a bundled or promotional order is returned, the refund amount, Store Credit, or exchange eligibility may be recalculated after adjusting the applicable promotional benefit.

The applicable price will be calculated based on the price applicable on the date the return request is raised.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers receiving a damaged, defective, or incorrect product should notify Customer Support immediately.

Email: hello@ethikonline.com
WhatsApp/Call: +91-9119029119

Customers are encouraged to provide:

• Order Number

• Clear photographs of the product

• Video of the issue, where possible

• Images of the packaging

The Company provides a 30-day warranty against verified manufacturing defects from the date of delivery.

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear

• Improper use

• Accidental damage

• Water damage

• Physical abuse

• Improper storage

• Damage caused by external factors

• Damage resulting from misuse or negligence

Every warranty claim shall be reviewed individually based upon inspection and supporting evidence.

7. CANCELLATION POLICY

Orders may be cancelled within 12 hours of placing the order, subject to working days and working hours.

If an order has already been shipped, cancellation shall be processed only after the product is returned to our warehouse and successfully passes the Quality Check.

For customer-initiated cancellations after shipment:

• Store Credit shall be issued by default; or

• The customer may request a refund to the original payment method, subject to deduction of the applicable ₹149 processing fee.

8. NON-RETURNABLE CASES

Returns, exchanges, Store Credit, or refunds may be declined where:

• The product has been used or worn.

• The product is returned without the original packaging or accessories.

• The return request is raised after the prescribed return period.

• The returned product fails the Quality Check.

• The product has been intentionally damaged.

• The product has been altered or repaired by any third party.

• Any fraudulent activity or abuse of the Company's return policy is suspected.

9. CUSTOMER RESPONSIBILITIES

Customers shall:

• Ensure the product is packed securely before handing it over for reverse pickup.

• Not use the original shoe box as the shipping box.

• Repack the shoe box inside a courier bag or protective outer packaging.

• Cooperate with the reverse pickup process.

• Provide accurate information while initiating returns or exchanges.

Repeated failed pickup attempts due to customer unavailability or refusal may result in cancellation of the return request.

10. LIMITATION OF LIABILITY

Knoskin Fashions Pvt. Ltd. shall not be responsible for:

• Delays caused by courier partners.

• Loss or damage during self-shipping before delivery to our warehouse.

• Delays arising from force majeure events beyond the Company's reasonable control.

• Incorrect customer information resulting in failed pickups or deliveries.

11. RIGHT TO REJECT & FINAL DETERMINATION

The Company reserves the right to photograph, document, inspect, and verify all returned products.

Any decision regarding return eligibility, exchange, replacement, Store Credit, warranty, repair, or refund shall be based upon the findings of the Company's Quality Check process and supporting evidence.

The Company reserves the right to reject any claim that does not comply with this Policy, subject to applicable law.

12. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Knoskin Fashions Pvt. Ltd., unless otherwise required by applicable law.

CUSTOMER SUPPORT

Email: hello@ethikonline.com

Phone / WhatsApp: +91-9119029119

Company: Knoskin Fashions Pvt. Ltd.