Return & Exchange Policy

1. Orders Purchased Under Offers or Promotions

If your purchase was made under any offer, promotion, or deal (including Buy 1 Get 1, Combo Offers - Higher price will be billed, or purchases using coupon codes), refunds will not be applicable. You may request an exchange only, subject to stock availability. Products purchased with regular discounts, refund is applicable if product is in original condition. 

2. How Can I Return an Item?

We offer customers the opportunity to return or exchange items within 7 days after the shipment is delivered.

  • Returns & exchanges can be made on all products when purchased without any offer, promotions or sale.

  • Returns or refunds will not be accepted on items that are on sale, promotions or offers, or purchased using any coupon code.

3. Can Shoes That Have Been Worn Be Returned?

To qualify for a return, shoes must be in their original condition — unworn, undamaged, and showing no signs of wear & tear.
Please try on your pair indoors and on a clean surface only.
All returns must include the original shoe box, packaging, and any accessories received with the order.

4. Can I Exchange an Item?

Yes, you can request an exchange in the following cases:

  • If you wish to get a different size, color, or item, please place a new order on our website and return the existing item to us. Once we receive your parcel, we’ll process your exchange within 7–10 working days. Or you can reach out to our customer support at hello@ethikonline.com or call/WhatsApp on +91-9119029119.

  • If you have received a wrong or defective product, please request an exchange or return. Once your parcel reaches us, we’ll process it within 7–10 working days.

Note:

  • Items purchased during sales, offers, or discounts are non-refundable.

  • For size issues, alternate sizes in the same product or different style can be provided, subject to availability.

  • The buyer is responsible for all return shipping fees, which are non-refundable.

  • Do not use the shoe box as the shipping box. Please ensure to repack it in a courier bag to ensure safety of the product. 

  • Knoskin Fashions Pvt. Ltd. is not responsible for any lost returns.

5. Exchanges

Before placing an exchange request, please email us at hello@ethikonline.com to confirm the availability of the desired item.

6. Damaged or Defective Merchandise

If you receive a damaged or defective item, please contact us immediately at +91 9119029119 or email hello@ethikonline.com.
We provide 30days warranty for manufacturing defects from the date of delivery.
Upon receiving your request, we will inspect the issue and offer the best possible solution on a case-by-case basis.

7. Canceling Orders

If you wish to cancel your order, please contact us within 12 hours of placing the order at hello@ethikonline.com